FAQs


Before indulging in acquiring any product or service, we have listed some frequently asked questions below, which can be used as a checklist prior to sign-off to your web provider.
It is understood that "contact us" and "Book Plan" forms are just to initiate the correspondence only, we are not in contract.






How long does it take to build a website?

The length of time it takes to build a website is dependent on the individual project. However, a basic website can take between 2 - 4 weeks to be up and running, while a comprehensive website may take between 12 – 16+ weeks. In each case, our Project Manager will keep you informed from the outset and will always work towards launching the website within the agreed deadline.

What is the cost of a website?

Esajee Solutions offer’s vary for each category of website, each depending on the amount of time it takes for us to design and develop a custom-made website, which meets the needs of your business. We always recommend using products, which are most suited to your requirements and are the most cost-effective to meet your budget. From the outset, we provide each client with a transparent and comprehensive proposal document, which not only outlines the specification of your website, but also details the cost.

If I decide that I don't want to update my own website, can Esajee Solutions do it for me?

Of course, we can! We will provide you with a range of Maintenance Plans to suit both your business and budget requirements, so that you can be sure your website will reflect a new and fresh look, with the most up-to-date content on your site.

How long am I tied into a contract for the design and development of my website?

Like most web providers, Esajee Solutions will design and develop your website within an agreed and specified time-frame, which will vary according to the project requirements. In most cases, clients will expect their websites to be hosted by Digitial Virtue, so the hosting is provided on the basis of an annual contract.

Do I need to purchase my own website domain name?

No. However, you will need to select the domain name which is right for your business and then, Esajee Solutions will do the rest for you. Our design and development solutions include the registration of a .com domain name for 1 year, which is then configured to work with your website.

What if I already have my own domain name?

That's simple. Esajee Solutions will transfer your domain name to your new Esajee Solutions website completely free-of-charge.

What happens to my domain name and/or email, if I cancel my service with you at any time?

The domain name within your Esajee Solutions account is registered in your name, so if you decide to cancel your account with us, you are free to transfer your domain name to another provider. Regarding your email addresses, you will need to reconfigure them within the new server's settings.

What happens to the copyright of my website, if I choose to use another web provider?

Once your website is completed, Esajee Solutions will supply you with a copy of the HTML and graphics files used for the website on CD/by email on request. Unlike many other web design and development companies, we will also provide the final compiled source code to you. This means that you are free to have your website amended by a third party, should you so desire. Meanwhile, Esajee Solutions will retain the Intellectual Property of the source code, but you are free to reuse the code with permission from Esajee Solutions.

Can you advise me on using graphics relevant to my business?

Yes. Our design team can source and purchase professional images to be used on your website.

How can you help me to promote my website?

As a recognised barometer for all websites, Esajee Solutions positions our design principles with the accepted benchmarks for Search Engine Optimisation (SEO). This means that all our solutions include full keyword, metatag administration and page title tools to enhance the probability of a conducive search engine ranking for our clients' websites. If you wish to further promote your website, Esajee Solutions can discuss with you an online marketing and/or an emarketing strategy to promote your business to a wider range audience, if necessary - whatever best suits your business and budget requirements.

If I decide on an eCommerce website, can you explain to me what a merchant account is?

Simply put, a merchant account is the bank account that will track all of your payments and transfer all monetary transactions, which take place through your website. If you have decided upon having an eCommerce site, you will need to set up a merchant account with a provider.

How do I go about setting up a merchant account?

It is always best to speak to Esajee Solutions first, as we can discuss how you can set up a merchant account through your bank.

Are all your websites and eCommerce systems secure?

Yes. Esajee Solutions can reassure you that all of our websites and eCommerce systems are all secure. Esajee Solutions uses a state-of-the-art data centre provided by Level 3, which provides secure, reliable hosting and email services. As one of the largest data centre providers in the world, Level 3 provides back-up power, multiple internet connections and fire suppression systems to ensure that Esajee Solutions’s servers remain operational 24 x 7. This means that our clients can have full confidence in the security of our websites and eCommerce systems.

What are the payment terms for the design and development of my website?

Esajee Solutions operates default payment terms, which are 50% deposit, 40% main build and 10% on completion.

What are the payment terms for the hosting of my website?

Esajee Solutions offers Standard Shared Hosting, starting from £100 per annum + VAT, which is costed into the solution (as per the proposal Document) and would be paid as part of the default payment terms referred to in the above question.

Are there any other costs for my website?

The only other costs for your website would be the provision of a server, ancillary to those used by Esajee Solutions, or any additional training costs, all of which would be discussed and agreed on an individual basis.